Privacy Policy

1. Introduction

At CleverWorks ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (clever-works.co.uk) or use our drainage services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, service address, email address, and telephone numbers.
• Financial Data: includes bank account and payment card details (processed securely via our payment providers).
• Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and services.
• To process your transactions and manage your account.
• To communicate with you, including responding to your inquiries and providing customer support.
• To send you technical notices, updates, security alerts, and administrative messages.
• To comply with legal obligations and resolve any disputes that we may have.

4. Disclosure of Your Information

We may share your personal information with selected third parties including:

• Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• If CleverWorks or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@clever-works.co.uk
Phone: 01932 544 095
Registered Address: 128 City Road, London, England, EC1V 2NX
Trading Address: Farnham, Surrey, GU9